Innovative

Our staff works as a team. We have a great camaraderie and spirit of cooperation. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other.  Every agent has outlook exchange so their emails arrive instantly and they are on call 24/7. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.

They do a “one size fits all.” They stick their agents with as many buildings as possible to save expenses and let them burn out and leave. Another overloaded agent will have to get to know your property from scratch again! When your agent goes on vacation, they give you a list of contractors to call, and nobody else that knows your building.
You can reach your agent 24/7. Everyone at R.E.M. knows your property so when they go on vacation, the rest of the office takes over seamlessly. Our agents have few buildings and have enough time to visit your property frequently. Staff love working at R.E.M. and their loyalty and longevity affords you and your property consistency and ease.

R.E.Member

  • Open Door Policy
  • Agents learn and know each others’ buildings
  • No lost MCI increases
  • Working with dozens of landlords for best methods
  • Comprehensive vacancy and lease renewal charts
  • We encourage our clients to talk to each other

R.E.M. Residential is Innovative

As managers who think and operate like Landlords, we are always thinking innovatively.  We are always looking for new solutions to old problems and see to innovate in all aspects of our service.

Our open door policy and core value of transparency has raised the standard in property management in New York City. This is the core of R.E.M.’s business philosophy and practice. It may not be for everyone but for our team it has created positive relationships with our tenants, healthy and productive working relationships between staff members and more importantly, the continuing trust of our esteemed clients.

 

Our employees are a team.  Colleagues easily engage in conversation with each other without the formality of knocking on a door; they know each other better and have a great camaraderie. Every agent has Outlook Exchange so their emails arrive instantly and they are on call 24/7. You never have to worry when your property manager goes on vacation. We all work together, learn from each other, and pick up seamlessly for each other. There is a free-flow exchange of ideas and solutions which results in the optimized running of your property.

Forget cookie cutter management. With our state-of-the-art property management software, we customize our reports to your preferences. These reports include but are not limited to arrears reports, budgets and building comparison reports. R.E.M. provides comprehensive in-house reports to owners such as vacancy charts, legal charts, tenant status charts. We even provide building comparisons reports. R.E.M. constantly strives to provide our clients with information they will find useful and give them a clear idea as to how their buildings are performing.  Based on our reviews and reports, we constantly compare like-size buildings and seek ways to reduce expenses, and  examine your reports for red flags in line items.

At R.E.M. Residential, our transparency is our core value.  We promise that our agents will frequent your buildings and we do. We provide monthly reports detailing how many times your property manager has been at your building and every issue with the property that month.  In addition, our walk-through reports are sent to you monthly.  Our agents provide detailed reports 2 to 3 months before free market leases expire. We perform market research and report on the type of tenancy, details in increase history and our suggested increases.  We also provide “early bird “ lease renewals. We have perfected a system of balances between retention and increased rent.

R.E.M. staff visits and meets with all of our tenants frequently. We know our tenants well, and accurately predict vacancy and settlement factors. We are always in control of what occurs in a building. When we do key fobs for our buildings, we keep the keys in-house so we ensure only registered tenants have keys.  R.E.M. has  unique ways of communicating with our residents, and keeping them happy. And on the occasion they do have to vacate, because of our relationship with them, they give us plenty of time and provide access to show to potential new residents. And we do so with as little downtime as possible.

R.E.M. has a sophisticated checks and balances system to ensure that preferred rents are always correct. Future MCI increases are charged properly. Leases are never allowed to expire. AC charges and other tenant charges are placed and collected in a timely manner. We have a process in place to review every rent bill that goes out to make sure there are no errors, to scan for leases expiring or wrong tenants. We inspect every check in every envelope that comes in to watch for wrong tenants or illegal tenants.

R.E.M. has built our client base by caring for our residents and clients and treating them with respect. 

It is this approach that has generated loyalty from dozens of Landlords and investors who entrust their buildings to us. 

Whether our client’s buildings are large or small, we provide the same unsurpassed service.