Getting Landlords together is conducive to the R.E.M. transparency model in that it provides an open forum for exchanging ideas and even doing business deals within our close-knit network. We are in this together.
We take a similar approach when it comes to our superintendents. We invest in ongoing training and assistance with all of our staff. We have annual meetings with all of our superintendents. During that meeting, we walk through one of our buildings, and demonstrate what to look for and how to think like a building owner. We bring in systems experts (like boiler, elevator, and other), and train and give tips and pointers on maintenance, management and troubleshooting techniques. All staff have detailed written job descriptions and procedures, and we collaborate for maximum efficiency. If a superintendent is not able to do a plumbing job, for example, or if there is an emergency, we check with superintendents at our other buildings to see if they can do it before we hire it out at an additional expense.